|The Health Record Review
by Jeff Rowe, Editor
Posted on Wed, Nov 21, 2012 - 11:36 am
It seems everyone’s talking about patient engagement, these days, but providers might be forgiven if they’re not quite sure how to ensure they’re doing it correctly.
To give healthcare organizations a guide toward bona fide patient engagement, the National eHealth Collaborative (NeHC) recently released a Patient Engagement Framework that is designed to guide healthcare organizations in developing and strengthening their patient engagement strategies through the use of eHealth tools and resources.
In a webinar unveiling the framework, NeHC CEO Kate Berry noted, “We are at a critical moment when patient engagement is becoming increasingly important given the movement toward meaningful use and accountable care. . . . This Framework is intended (to) guide organizations . . . as they move in this direction.”
The Framework provides a series of phases to show the progression from a provider-centric model to one that is patient-centered. The phases of the Framework include:
1. Inform Me- In which a provider demonstrates basic levels of patient engagement with an emphasis on the use of simple tools.
2. Engage Me- In which more sophisticated patient engagement strategies are used, including increased use of eHealth tools and resources.
3. Empower Me- Where providers demonstrate advanced patient engagement activities through substantive use of health IT. Attributes of this phase include use of secure messaging between patients and providers and integration of basic patient-generated data into EHR systems, among other things.
4. Partner With Me- Providers at this stage support patients with condition-specific management tools and access to care summaries. They also integrate significant amounts of ongoing patient generated data, such as preferences, self-care, wellness and home health device data into their EHR system.
5. Support My e-community – In which providers have fully leveraged and implemented eHealth tools to connect patients with their full care team and support their care management both in and out of the healthcare setting.
More than 100 individuals from across the healthcare, patient engagement, and behavioral science fields reviewed and provided input on the Framework. Moreover, since January, the Framework has circulated among several groups, including the Partnership for Women and Families, The Foundation for Informed Decision Making, the Long Term Post Acute Care Association and members of the Office of the National Coordinator for Health IT (ONC) Health IT Standards and Policy Committees.
More information on the Framework can be found here.